How to cancel
Log in to your Salubi platform
Go to Account Settings → Membership
Select 'Cancel membership' and confirm
You will receive a cancellation confirmation by email
Your membership remains active until the end of your current billing period
You will not be charged for the next period
Downgrading from Plus to Basic
You can downgrade from Salubi Plus to Salubi Basic at any time without cancelling entirely. Your profile, health data and assessment results carry over. The downgrade takes effect at the start of your next billing period.
What happens to your data after cancellation
Your Salubi profile and health data are retained for 30 days after cancellation
During this period, you can reactivate your membership and all data will be restored
After 30 days, your data is permanently deleted in accordance with our Privacy Policy and GDPR requirements
You can request immediate deletion of your data at any time by contacting post@salubi.no
Reactivating your membership
You can reactivate your Salubi membership at any time through your platform or by contacting us. If you reactivate within 30 days of cancellation, your full profile and history are restored. If you reactivate after 30 days, you start fresh with a new profile.
Refund policy
Salubi does not offer refunds for partial billing periods. If you cancel mid-month, your membership remains active until the end of that billing period. No charge is made for the following period.
Questions about cancellation
If you have any questions or need help cancelling, please contact us:
Email: post@salubi.no
Phone: +47 93 07 40 00